Refund & Cancellation Policy

1. Scope of Refunds

This policy covers cancellation and refund requests for registration fees or payments received by WanTopup. Digital services processed directly by another provider may be subject to that provider’s own refund terms and procedures.

2. Before Processing

If payment has been accepted but registration has not yet been processed or access activated, you may request cancellation. Eligibility depends on the actual transaction status and services already supplied.

3. After Activation

A processed registration or delivered digital service is not automatically refundable. Each case will be assessed based on its facts, the terms disclosed at purchase and any applicable statutory consumer rights.

4. Cases We Can Review

Examples include:

• Unintentional duplicate charges or payment-processing errors.
• Payment received where the agreed registration or service was not supplied.
• An incorrect amount charged or a verified technical transaction error.
• Any other case in which a refund is required by applicable law.

5. How to Request a Refund

Contact official WhatsApp Support with your name, phone number, package, payment date and amount, Order ID, and proof of payment. Never share passwords, OTPs or full card details.

6. Refund Timing and Method

We will review the request and respond through official support channels. Where approved, the time needed to receive funds may depend on the payment method and financial institution. No fixed refund timeline is promised here.

7. Consumer Rights

Nothing in this policy restricts non-excludable consumer rights under Malaysian law. Disputes will be considered against the actual records and circumstances.